At Zutachi, we understand that sometimes things change, and you may need to cancel your order. That’s why we have a flexible cancellation policy in place to make the process as easy as possible. In this policy, we will outline the steps you need to take to cancel your order and the conditions under which cancellations will be accepted.
ELIGIBILITY FOR CANCELLATION
- Orders must be canceled before the order has been processed and shipped.
- Custom or special order items may not be eligible for cancellation, as these items are specifically ordered for you and cannot be canceled once the order has been placed.
CANCELLATION PROCESS
- Contact our customer service team at [email protected] to initiate a cancellation.
- Our customer service team will confirm the status of your order and will provide you with instructions on how to proceed with the cancellation, if applicable.
- If your order has not been processed and shipped, we will cancel the order, and your payment will be refunded to the original method of payment.
REFUND PROCESS
- Refunds will be issued to the original method of payment.
- Refunds will be processed within 10 business days of receipt of the cancellation request.
- Shipping costs will be refunded if the order was canceled before it was shipped.
FINAL SALE ITEMS
- Items marked as final sale are not eligible for cancellation.
INCORRECT OR MISSING ITEMS
If you receive an incorrect item or an item is missing from your order, please contact our customer service team at [email protected] within 5 business days of receipt of the order.
Our customer service team will arrange for the correct item to be shipped to you or for the missing item to be added to a future order, at your discretion.
At Zutachi, we are committed to providing our customers with a positive shopping experience. If you have any questions or concerns about our cancellation policy, please don’t hesitate to reach out to our customer service team at [email protected]. Our friendly and knowledgeable team is here to help!