ORDERING
1. How can I place an order on Zutachi‘s website?
To place an order on Zutachi’s website, simply select the products you wish to purchase and add them to your shopping cart. Once you have all the items you need, proceed to the checkout page and enter your shipping and payment information. Your order will be processed once payment is confirmed.
2. What if I need to change or cancel my order?
If you need to change or cancel your order, please contact our customer support team as soon as possible at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
SHIPPING
1. How long does shipping take?
Shipping time depends on your location. Orders within the USA typically take 7-9 days to arrive, while orders from other countries can take 11-21 days. Processing time for all orders is 3-4 business days.
2. How much does shipping cost?
Shipping fees for orders within the USA are $5.95, and for orders from other countries, the fee is $11.95.
3. What if my order is lost or damaged during shipping?
Zutachi is committed to ensuring that your order arrives in perfect condition. If your order is lost or damaged during shipping, please contact our customer support team at [email protected], and we will work with you to resolve the issue.
RETURN & REFUND
1. What is your return policy?
At Zutachi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it for a refund or exchange within 14 days of receiving the order. Please see our Return & Refund Policy for more details.
2. How do I return an item for a refund or exchange?
To return an item for a refund or exchange, please contact our customer support team at [email protected]. We will provide you with instructions on how to proceed with the return.
3. How long does it take to receive a refund?
Refund processing time can vary, but it typically takes 7-9 business days after we have received and processed your return. The refund will be credited to the original payment method used for the order.
CANCELLATION
1. Can I cancel my order after it has been placed?
Yes, you can cancel your order if it has not yet been processed. Please contact our customer support team at [email protected] as soon as possible to request a cancellation.
2. What if I need to cancel a custom or personalized order?
Canceling a custom or personalized order may not be possible, as these items are made to order and cannot be resold. Please contact our customer support team at [email protected] for more information on canceling a custom or personalized order.
CAYMENT
1. What payment methods does Zutachi accept?
Zutachi accepts payments through Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards, as well as PayPal.
2. Is it safe to use my credit card on the Zutachi website?
Yes, it is safe to use your credit card on the Zutachi website. We use secure socket layer (SSL) technology to protect your sensitive information, and all transactions are processed through a secure payment gateway.
If you have any further questions, please feel free to contact us at [email protected].