Welcome to Zutachi, your one-stop online shopping destination for all your needs! Our goal is to make sure that your shopping experience with us is seamless and stress-free, right from the time you place your order until the moment it arrives at your doorstep. To ensure this, we have put in place a comprehensive shipping policy that covers all aspects of the delivery process. If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at [email protected]. Our friendly customer service team will be more than happy to assist you.
BUSINESS DAYS
Our business days are Monday to Saturday. Orders placed during the weekend or on public holidays will be processed on the next business day.
SHIP FROM
We ship from both the USA and worldwide locations. This allows us to offer fast and reliable shipping to customers located anywhere in the world.
PROCESSING TIME
Your order will be processed within 3-4 business days after it has been placed. During peak periods, processing time may take longer. We will keep you updated on the status of your order and let you know if there are any delays.
SHIPPING TIME
The estimated shipping time for orders within the USA is 7-9 business days, while orders shipped worldwide will take 11-21 business days. Please note that shipping time is an estimate and may vary based on the delivery address and the shipping carrier’s delivery schedule.
SHIPPING FEE
The shipping fee for orders within the USA is $5.95, while the fee for orders shipped worldwide is $11.95. The shipping fee will be calculated at checkout based on your shipping address and the total weight of your order.
ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking number. You can track your order through the shipping carrier’s website and stay up-to-date on its delivery status.
DELIVERY
We take great care in ensuring that your order is packaged securely and delivered to you in a timely manner. In the unlikely event that there is a delay in delivery, we will notify you and keep you updated on the status of your order.
DAMAGED OR LOST CACKAGE
In the event that your order is damaged or lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
RETURN AND REFUND POLICY
At Zutachi, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a refund or exchange. Please refer to our return and refund policy for more information on how to initiate a return or exchange.
We take pride in providing our customers with fast and reliable shipping, and we will do everything in our power to make sure that your order arrives on time and in perfect condition. If you have any questions or concerns, please do not hesitate to reach out to us at [email protected]. Our friendly customer service team is always here to help.
Thank you for choosing Zutachi for all your shopping needs. We look forward to serving you soon!